Continuation....

Hello everyone, here I am again with the continuation of my story, So I said I will let you know if I made the right decision and guess what, I certainly did not. I called the company to provide my information so I can receive my product. After waiting on the phone for 25 minutes I finally got someone on the phone, boy did I waste 25 minutes of my valuable time, I could not understand a word she was saying, with her heavy accent and a loud static on the phone it was unbearable, she took my telephone number and said she will call me right back, she did 20 minutes later. So I provided my credit card details and was finally charged the total amount for my order. I was told I my package will be shipped the next day and I will receive a tracking number via email as soon as it is shipped. I was happy I finally got that over with!

I received an email 2 days later and I quote “Dear customer, we are sorry to inform you that the product you ordered is on back order by the manufacturer. Please let us know if you would like to wait or have a refund. We apologizes for the inconvenience. Thank you, customer care”. What would you have done at this point? I emailed back asking if it was on back order why was I not informed when I called and why was I charged in the first place. It is against the law to charge you for a product without it being shipped. My response was and I quote again “ Dear customer, we are sorry but our customer rep did not have that information, We apologize on her behalf. If you would like a refund it will take at least 5 to 7 days to show in your account. We apologize for the inconvenience and appreciate your patience. Thank you, customer care” FIVE TO SEVEN DAYS?? Ok, so at this point I wanted my refund but I was thinking the item will be back in stock the same time I was due for a refund, so I decided to wait on the product instead.